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Technical Support Guidelines

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Nova Stryker

EN | Chief Administrator
EN | Chief Administrator
Joined
Sep 1, 2025
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22
Rules:
1. Deceiving the administration is prohibited.
2. Only one request may be submitted for each problem.
2.1 Exception: Request from the administration or a new problem.
3. Players are required to attach evidence to their complaints; failure to do so will result in their ticket being closed.
4. Videos longer than 2 minutes must contain time stamps.
4.1 Examples:
01:00 - Spinning Cases
01:40 - Win in Cases
02:00 - Case purchased, but the prize was not received
5. Clips (“video recordings”) are only allowed via YouTube, Medal, or Streamable.
6. Images may only be uploaded to Imgur or IBB.
7. The template for creating a request must be followed.

Template for creating a request:
1. Character Name:
2. Character ID:
3. Account ID:
4. Date & Time:
5. Discord:
6. Description:
7. Timestamp, if applicable:
 
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